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Call-Center Agent (all genders) Outbound 100% Home Office Du bist kommunikativ und hast Lust auf ein internationales Team und Remote-Work? Steige als Sales Agent Outbound (all genders) bei OUTFITTERY ein!
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What Is An Outbound Call Center? [definition And Faqs]
Thanks to the booming BPO industry in the Philippines, there are lots of vacant Call Center Agent positions to fill the rapid growth in the outsourcing industry. This has led to millions of Filipinos pursuing this as a career, with more and more each year. Without a doubt, a position as a call center representative is still one of the most in-demand jobs in the Philippines.
At Global Strategic, even fresh graduates with no experience are welcome to apply for a Call Center Representative (CSR) position. Furthermore, applicants can send their resumes through our online platform.
We are looking for Call Center Representatives to join our strategically awesome team! #ApplyNowand receive a P20, 000 signing bonus when you get hired.
Primary Outbound Call Center Features
A call center agent or a call center representative is often tasked to answer a customer’s questions regarding a certain product or service. Another one of the key functions of a CSR may be making outbound calls to customers.
However, this would still depend on the needs of the individual client. For example, one account may be more inclined toward technical issues.
Meanwhile, another would focus mostly on billing, warranties, and shipments. Generally, when it comes to being a Call Center Agent, your main task would be to assist customers and provide information on behalf of a company, usually over the phone (though some may involve email communication as well).
Massive Recruitment For Call Center Agents In Ikeja, Lagos.
Another thing to consider is if you’ll be assigned to inbound or outbound duties. The main difference between the two is making or answering calls.
If you’re assigned to an inbound account – you’d be tasked to answer calls from customers, clients, or those seeking inquiries. Meanwhile, outbound call center agents are the ones making calls. However, there will be instances where an inbound agent has to call back a customer for a follow-up.
Now that you’ve learned some of the key job descriptions of a Call Center Agent, we need to talk about the skills required to excel as one. As such, here is a list of skills call center representative needs.
Outbound Customer Service Representative Resume Samples
Being a CSR means that you have to use a variety of skills on a daily basis. Among the most important of these skills are strong communication skills. But sometimes, being good at English isn’t enough.
In most cases, you also have to be excellent at conversing with other people. Moreover, you must have great listening skills as most of what you need to do is listen to clients and their issues.
Building rapport is another skill that a good CSR needs to bring to the table. Connecting with clients in an organic way not only makes your job easier but could also bring more business to the company.
Reasons: Why You Want To Work As A Call Center Agent?
Unfortunately, one thing that’s synonymous with call center agents is “irate customers”. So, if you want to start a career here, expect to meet a handful of these people.
Naturally, customers have a right to be upset when they have issues with a product they paid for. Sadly, most of this anger can be directed toward you. But, the reality is, that this anger is often due to a bad experience.
Now, your job is to address the client’s issues in a calming manner. Make sure they understand that the issue will be resolved and that you emphasize with them.
Home Based Call Center Jobs Working From Home
As a call center agent, one of your duties is to present a satisfactory resolution to their issues. You do this by emphasizing a “call to action” phrase.
In most cases, call center agents have “scripts” prepared when they’re facing irate customers. But, the reality is these scripts end up making you sound robotic. Nobody likes that and it’s quite obvious.
Instead, what you could do is “structure” your responses instead of creating scripts. That way, you can adjust what you need to say depending on the customers’ unique situation. Think of it as a “template” and not a “word for word” copy.
Outbound Call Center Job Responsibilities
Multitasking is something that you need to learn as a call center agent. And, because of the fast-paced environment, you’ll be in – you need to keep up.
The way you manage your time and organize your workflow can make a huge difference. For example, if you’re troubleshooting a client’s issue you obviously need to build rapport.
We do this in order to empathize with a client and make them realize that we’re doing the best we can to help. So naturally, we build rapport by talking and learning a little bit about the clients, and their issues.
Call Center Jon In Firdous Market
But at the same time, you need to check the tools available to you to try and resolve the issue at hand. You can’t just get stuck in building rapport.
This is why the organization is important. As a call center agent, you need to set up your tools in an organized way so that you can fix issues in a timely manner.
Whether we like it or not, change is inevitable, especially in an industry as fast-paced as BPO. There will always be updates, shifting work schedules, changes in management, and even changes in work responsibilities.
Contact Center U. Crm Software
That’s why you always need to be on your toes and quickly adapt to the transforming landscape. Obviously, the biggest change you might see in a BPO company is changing schedules.
For most of us, this would be one of the toughest adjustments to do as our bodies have their own rhythm. Additionally, we’d also see changes in the tools used, clientele, accounts, and even workmates.
One of the minimum qualifications for a call center agent is computer literacy. You need to know how to use basic software such as Microsoft Office tools.
Required Candidates For Call Center Process
However, if you’re not that literate, you need to catch up fast. Training would be provided by BPO companies on how to use their software so you need to pay attention.
As a call center agent, you’re going to be held as an “expert” on your company, the services you provide, and the products you sell.
If you get a client or a potential customer that asks about a certain feature of a device and you can’t answer, you’re going to have a very bad time. So, invest your time well into learning about the company, the services, and the products it provides customers.
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For troubleshooting, you also need to have a good grasp on how a product works, what needs to be done in order to fix common issues, and especially their price.
Even if you’re inbound, there will be cases where you need to up-sell products to the client. If a client upgrades their services or product, then that brings value to the company and you’d get incentives for it.
Entry-level call center agent positions typically don’t need any experience. At Global Strategic, an applicant only needs to have
